Help from the people who build Maintis.
Email the product team, book a walkthrough on your own sites, or read the answers below.
Three ways to get an answer.
Email the team
Send the question, with a screenshot if it helps. The product team replies, not a ticket queue.
[email protected]Getting started, in the app
Signed-in users find the setup steps, what each role does and the app store links under Help.
Open HelpQuestions new teams ask.
The short answers. The setup steps are under Help in the app.
How do I get started?
Create the account, add a site and its locations, invite the team, set your response times. Then log every job for a week, including the ones fixed on the spot.
Is there a free trial?
14 days, no credit card. Choose a plan from your Account page when you are ready.
What devices does the team need?
The web app runs in any current browser. The Maintis app runs on iOS and Android for staff, technicians, managers, tenants and owners.
How do sites and permissions work?
A site holds blocks, floors, units and rooms. Administrators see every site; managers, staff and technicians see only the sites they are assigned to; technicians see only their own jobs.
How do I set up preventive maintenance?
Create a plan: how often it repeats, the first due date, the location, and optionally an asset and a default technician. Maintis creates each job on the due day.
Can I import what we already have?
Yes. Administrators import sites, locations and contacts from CSV and review every row before it is saved.
Is my data secure?
Access is set by company, site and role and enforced on our servers. Two-factor authentication is available for every account. How your data is kept
How do I change or cancel my plan?
From your Account page, under Subscription. Billing runs through Stripe, where you change or cancel.